Customer Service
PAYMENT
Credit and Debit cards, Alipay, WeChat Pay (Stripe) are acceptable.
Prices displayed in currencies other than Japanese yen are provided only as a guideline, and are calculated using a standard currency exchange rate.
When paying in a currency other than Japanese yen, each credit card company or Stripe will apply their own currency exchange rate. This may therefore create a slight discrepancy between the above displayed prices and the actual amount paid.
For more details, please check your statement or other information provided by your credit card company or Stripe.
SHIPPING & DELIVERY
Standard |
|
|---|---|
| Free International ePacket delivery. We can ship your items within 2 business days after receiving cleared payment. Package arrives the 6 to 13 business days after processing if ordered by 12:00 noon (JST). |
|
| Merchandise Total* | |
| Up to $20 | Free |
| $20.01—50.00 | Free |
| $50.01—100.00 | Free |
| Over $100.00 | Free |
| *before tax and additional charges | |
RETURNING MERCHANDISE BY MAIL
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.
Please allow 10 to 14 days for the processing of your return.
